Register for the Customer Experience Virtual Event (via Zoom)
The webinar will be recorded.
Stories of Success and Failure: Supporting Password Resets and Multi-factor Authentication in Higher Education
Providing support for high-quality account security has never been more important or complex. Multi Factor authentication, smartphone dependencies, and video based identity verification have created substantial overhead for service desk staff. Threat actors are getting smarter and targeting individuals with access to sensitive information or access to critical business systems. We’ll explore stories of success and failures from three institutions.
- Welcome and Introductions – Damien Koemans
- Central Washington University – Deb Scott and Brent Morton
- Willamette University – Casey Feskens
- University of Washington – William Stirling and Tobin Wood
- Audience Q&A
Customer Experience Affinity Group events are open to all members of NWACC Institutions. Registration is free but is required.