NWACC CIO Council Liaison
Brandon Gatke, Portland Community College
Steering Committee Members
Damien Koemans, University of Washington (lead)
Nate Gage, Linfield University
Jesse Hoyt, Oregon Health & Science University
Tiara Johnson, Willamette University
Deb Scott, Central Washington University
The NWACC IT Customer Experience Affinity Group seeks to provide value by fostering collaboration and sharing innovative ideas. By uniting institutions with diverse expertise and challenges, the group creates a dynamic platform for exchanging best practices, success stories, and lessons learned in improving IT customer experiences programs across campuses. This collaborative approach enables members to address common pain points, streamline service delivery, and implement user-centered strategies that enhance the satisfaction of students, faculty, staff and the myriad of other customers that make up our communities.
Through regular meetings, workshops, and peer discussions, the group provides opportunities to explore emerging technologies, data-driven insights, and process improvements tailored to the unique needs of higher education. By leveraging collective knowledge and resources, participants can accelerate innovation, reduce redundancies, and strengthen their institutions’ ability to provide accessible, inclusive, and impactful services.
Google Group
For NWACC staff in service desk, customer experience and metrics, product service, and related fields.
You will be added to the Customer Experience Google Group. A Google Account is required. We request that this group not be used by anyone for sales, marketing, or any other purposes unrelated to NWACC’s mission.