On March 2 and 3, with assistance from the workshop grant from NWACC,
NW-HEAT, a consortium of smaller higher educational institutions in
the Pacific Northwest, held a CIO workshop in Tacoma, Washington. The
workshop, coordinated by Keiko Pitter from Whitman College and Raney
Ellis from University of Puget Sound, was attended by 22 chief information
officers and directors from 17 institutions. Presentations included
"Staff Retention and Recruitment: Looking Past the Obvious" by Bret
Ingerman, Asst Vice President for Information Technology at Lewis &
Clark College, "IT and the Institutional Vision: Tools for Assessment,
Performance Measurement, and Strategic Alignment in Higher Education"
by Mark Nelson from The Hunter Group, and "Virtual Campus Communities║a
Potential Role for Portals" by Mike Looney, President of GoCampus, Inc.
Aside from these educational and insightful presentations, much discussion
took place to identify shared problems and ways to develop collaborative
relationships in which institutions can combine resources to meet their
individual goals. The following are some of the derived action plans:
1. Compile a "best practices" list
2. Conduct a joint workshop to develop a "Balanced Scorecard" for
Help Desk and Faculty Support.
3. Conduct a more detailed workshop on "wireless network" as a follow-up
to the pre-conference workshop at NWACC 2000.
In addition, the group reconfirmed the value and the need to continue
two forms of NW-HEAT meetings: one for the front-line staff (the next
meeting will be hosted by John Balling from Willamette University in
fall 2000) and annual meetings of the CIO group (the next meeting will
be coordinated by Linda Mantel from University of Portland in spring